Benefits of buying a hot water system through a trusted specialist

Benefits of buying a hot water system through a trusted local hot water specialist instead of an online supplier

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There is never a convenient time for your hot water unit to fail. Whether it’s a slow demise or an unpleasant shock on a winter’s morning, once you realise your old one is bust, you’ll want a new one ASAP. Probably as cheaply as possible. Are we right?

Naturally, you might turn to your nearest device for advice.

There is an endless amount of hot water information available online, and trying to work out a system that is right for your home can be a daunting task. We’re here to help point you in the right direction—a trusted local hot water specialist should be able to give you the right advice and offer competitive pricing and fast service to get you back in hot water.

6 benefits of using a trusted local hot water specialist

1) You get the right advice

If you are looking to replace your hot water system, there are several factors to consider to ensure you get a good outcome. Depending on your needs, this may involve finding the best value, the soonest availability, or the most dependable, energy-efficient system. Luckily, you don’t need to be an expert. Consulting with a hot water specialist can help you get a reliable solution tailored to your needs.

Maybe it’s just a valve or component that needs replacing. In that case, a relatively inexpensive repair could be all you need. This is often the most economical option and can allow you time to consider your long-term options for replacing or upgrading your hot water system.

2) They can get you back in hot water fast!

When you’re experiencing hot water issues, you don’t want to be left in the cold. Most local plumbers will do their best to get things happening quickly.

At Conrad Martens, same-day service is our specialty. We attend to over 99% of jobs on the same day. We answer the phone when you call, arrive on time, and leave your home clean and tidy. Our friendly team is here to help you and make your experience as easy as possible, from start to finish.

Did you know? We attend to 99% of jobs the same day!

Please call, and we will be able to assist you today.

(07) 3878 4444

Our team will give you real, honest advice and a great price. All our work is 100% guaranteed.

3) A compliant installation with best practice inclusions

One thing to keep in mind when you’re researching prices online is that the full cost to install your hot water system may not be factored in. If you’re a handy DIYer you might be tempted to install it yourself. Needless to say, we don’t recommend DIY hot water unit installation. Firstly, it’s usually a regulatory requirement to get a licensed professional – as is the case in Queensland where we’re located. See our blog Why DIY Isn’t Recommended: Risks of Hot Water System Installation.

4) No hidden costs

If you’ve looked at hot water systems online, you may be wondering why there can be such a big price range for installation. A word of caution, if it sounds too good to be true, it probably is. To avoid any nasty surprises, check the fine print to verify that the price allows for the minimum allowances for warranty and an industry-standard installation.



Best Practice Inclusions for Warranty and QLD Code Adherence 

New valves: Tempering valve, Duo valve, Cold water expansion valve, Pressure limiting valve. Replacement of existing fittings, tank line strainer and copper pipe.
Disposal of the existing hot water system and On-site delivery of the new system. Insulation to valves and pipework for energy efficiency.
Submission of QBCC Form 4. Electrical disconnect, test and re-connect.
Concrete Base/ PVC Base/ Safe Tray/ Anti Flood Valve (if required). Installation of a compliant drain line.

Unfortunately, we have heard multiple instances of the online prices for hot water replacement significantly increasing once an installer arrives. This can leave you in an awkward predicament, especially since many suppliers require upfront payment to secure the booking. If you are considering purchasing online, our recommendation is to check the terms and conditions and inclusions and find a reputable provider.

At Conrad Martens Plumbing and Hot Water, we believe in providing competitive Pricing and Guarantee to beat any comparable quote from a reputable Brisbane service provider.

5) Reliable warranty?

A new hot water system is a big investment, so you need to make sure you’re covered with a good warranty. With online purchases, warranty details can be vague and sometimes non-existent. You deserve the peace of mind of knowing that your new system will last and be reliable.

Using a trusted hot water specialist can you peace of mind the licensed, insured and a covered by a workmanship guarantee.

6) After-sales support

As with anything, post-purchase challenges unfortunately can happen. If you have any troubles with your new hot water system, you want to be able to turn to the place you bought it and ask for help. You’re more likely to get the ongoing support you need from a local plumber whose reputation depends on quality service.


We’ve been a local, family plumbing business in Brisbane for over 40 years. We have repaired and replaced a lot of hot water systems in that time!  We have developed strong relationships with the leading hot water brands. As a result, we are now a preferred plumber for Rheem, VulcanDuxThermann and Aquamax. Our technicians carry a range of hot water heater replacement parts such as elements and thermostats so they can repair your system efficiently. If you require a hot water system replacement, our hot water specialists have in-depth product knowledge to recommend the best type of system, capacity and brand to suit your needs. Don’t worry, we’re not interested in upselling, we just want to provide quality service that you’ll tell your friends about.

If you’re keen to shop around, trusted plumbing retailers like our partner Tradelink sell a wide range of hot water systems from leading brands. This includes all types: electric, gas, solar, storage tanks, continuous flow, indoor, outdoor, and any size to suit households of one to 10 people.

With Tradelink, you do have the option to buy online. But as a trusted specialist with over 100 brick-and-mortar stores, their experts won’t let you fall into the same traps as exclusive online suppliers that lure you in with low-price same-day deals that probably are too good to be true

Yours in keeping the good life flowing!


The Conrad Martens Team

(07) 3878 4444

For the best price, service and advice!

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