Customer Reviews
We strive to always keep our customers satisfied with all aspects of our service. As a family owned business, we’re proud of our high level of positive feedback.
To see for yourself, or to leave a review, simply click the links below…
The young man you sent to my home was very good. He didn’t spend time on phone calls or walking back and forth to his car trying to drag the job out. He was diligent in resolving my problem he did a good job I was impressed. When he had finished the area was left clean and tidy. A pat on the back to management for hiring and having good employees as they are on the front line for your company.
Your plumber dispatched to our job today has again done excellent work. This is the third small job he has attended to at our property and each time his work is exemplary. It is so refreshing to have a tradie be able to clearly describe what is to be done on the job (so I can actually understand), following which he always produces a clean and neat outcome. I know most people won’t respond to such service. However, I felt it his service quality should be commended and you should be aware of how well your team performs on site. I would have no issues recommending your company considering both the quality of the work and helpfulness. Given our property is so agree I am in no doubt we will be contacting you again in the near future for other plumbing projects.
From the moment I made the call to Conrad Martens to ask for assistance with the removal of the gas stove I was treated with professionalism and the response time was impressive. The gas fitter was polite and did great job. The Plumber who came to install the tap for the dishwasher did a brilliant job. Now I have a Dishwasher! The office staff were understanding, courteous and kept me informed about timelines. I’m very happy with the service. Thank you. Keep up the good work.
I had Conrad Martens out to fix a gas leak. They were able to come out the next day. They gave me good advice and a price indication on the phone. Overall they couldn’t have done anything better. Most importantly there is now no gas leak and I have had to change the bottles since then.
I was Very happy with Josh who fixed my problem- much appreciated his help at such a busy time of the year. The office staff certainly did a good job getting him to my house ASAP.
We appreciate the prompt attendance at Kindy to our call for service. Jackson is a polite and courteous young man and he was quick and efficiently diagnosed the problem. Jackson was happy to discuss and explain why the hot water service wasn’t working and what needed to be done. He must be a valued member of your staff.
Always a pleasure to do business with Conrad Martens. Our Rheem hot water system was repaired within hours of picking up the phone.
Thank you very much for your great service
Thank’s Conrad Marten’s good service again. Your team never fail to help me out. I appreciate the efficient, no fuss and helpful attitude of every plumber that up send to me. Pass on my thanks. Everything is working well now.
Thank you for your service. The installation was fast and of a very high quality. Bruce was very professional and you are lucky to have him as an employee.
The tradesman was very professional and efficient. Everything was left tidy and everything appears to have been installed very well. Office staff were also very helpful in getting back to me quickly and in preparing the quote and booking in the replacement. Thanks again Conrads
I recently contacted Conrad Martens Plumbing Service to clear a blocked drain. They arrived on time and got straight down to work. It did not appear to be a straight forward job as they encountered many difficulties. They kept persisting and cleared the drain; recommending we engage a camera and a jet rodder to assess the condition of the line. The plumbers (Lachlan & James) kept me fully informed throughout the process and I was very happy with the end result. We would have no hesitation in recommending their service.
As a new customer (just bought a house that had previous history with you), I was very impressed with the service- from the office staff, through to the two gentlemen who quickly turned up to clear a blockage and showed me the ‘design’ issue of a previous renovation and how to help prevent similar issues in the future until I embark on a renovation. Well done and thank you.
Thank you again for your help with a main blocked drain. Paul attended very quickly and did an excellent job, with very good ratings for his workmanship , and that of the office staff.
As for your service, I must say it was exceptional. When I spoke to your office staff (courteous and efficient), I never expected same day service and had resigned myself to cold showers for a day or two. At least bearable in the hot weather. Your installer arrived punctually on the same day at the appointed time, carried out his work neatly and efficiently and carted the old system away. None of this sitting around all day because we could be there anytime between 8 am and 4:30 pm! In my old Army days- Well done those Men/Women!
We appreciate the prompt attendance at Kindy to our call for service. Jackson is a polite and courteous young man and he was quick and efficiently diagnosed the problem. Jackson was happy to discuss and explain why the hot water service wasn’t working and what needed to be done. He must be a valued member to your staff.
We are extremely pleased that your company was able to supply and install the required hot water system on the same day I contacted your office. In addition, we were entirely satisfied with the workmanship by Chris and his friendly manner.
I can’t speak more highly of the man who came to repair the leaking pipe on a Saturday morning. (Or it may have been a Sunday). He arrived quickly, worked quickly and completely fixed the problem. I couldn’t fault his manner and work
Excellent work today by Josh and Ben replacing my 50 year old Gal pipes with bright new copper on a tough hardwood frame. All finished one day after the work request. Efficient, neat and genuinely courteous. Highly commended.
It’s been a pleasure dealing with Conrad Martens- the person I initially spoke to on the phone was very helpful, and the guys got out here quickly to replace the water heater.
I would like to thank both Jackson and Nathan for helping me out yesterday so quickly. Nathan was excellent and replaced the element in my hot water system heater in no time at all. Again – huge thanks for the hot shower this morning!
Would you please pass on my thanks and appreciation on to Nathan for solving the problem with my ageing and troublesome solar hart hot water system. The service was prompt and affordable as usual from Conrads Brisbane. Thank you!
Thank you for the prompt advice from your office staff on the type of mixer required and the prompt response in arranging for a plumber to install the mixer we purchased.
I would like to express my thanks for the traffic assistance provided by Ashley last Thursday to restore water and prevent possible mishaps at the property.
Just a quick note to say thank you for your help in installing our new toilet suite. A big thank you to Warren and Dave for their understanding of our predicament having purchased the wrong toilet suite to begin with. We will certainly continue to be a loyal customer in future and will certainly be recommending you to anyone who needs a dedicated team of plumbers. Once again many thanks for your assistance.
Just had your plumber (Tim) call and fix our mixer in the ensuite shower. Was a very friendly and efficient young man. Lucky to have such a decent employee. Thanks for your prompts service. Will know who to call next time we need a plumber.
I especially want to say thanks for the good service, especially from Mitch. Each of the three problems, the guttering, the toilet and the tap in the sink were complicated in some way and he solved them very professionally and I appreciate it. I enjoy doing business with Conrad Martens. Thanks.
I recently had a toilet suite and kitchen mixer tap installed by Conrad Martens and was greatly impressed by their friendly and efficient service and visiting technician’s professionalism. Highly recommended!!!
I had tried to get two local Plumbers to check a blocked storm water pipe, do a water compliance certificate and install a dishwasher. They gave me the runaround for over a week with no result and informed me if the pipe was blocked they would provide another quote to have it fixed. So I called Conrad Martens and was greeted by exceptional and helpful phone staff and then switched though to Warren who said he could have all that completed by lunchtime that day. His promise was kept as someone discovered the stormwater drain was blocked and fixed it immediately and all other jobs completed promptly and professionally. They were on time and their service was exceptional. I highly recommend this company and will definitely be calling them first for all my plumbing needs.
I had a leaking toilet and needed a plumber urgently. I found this company through google and when I spoke to the admin staff they were really sufficient and polite. They took down my details and advised a plumber would be there within the hour. Sure enough… the plumber showed up on time, did the work and left the area neat and tidy. The plumber and the office staff were polite, courteous and I will definitely be using again. Thank you Conrad Martens Plumbing 🙂
I had a problem with the pilot light in my gas hot water system. I contacted Conrad Martens plumbing and hot water on Sunday night and one of his team was despatched early the next morning to repair my hot water system. I was impressed with their prompt and friendly service. I would definitely recommend them! to anyone in Brisbane!
Julie
I was in the middle of doing renovations and needed a plumber to seal of one LPG outlet and re position another so I rang you guys as you replaced my hot water system not that long ago. From the initial contact on the phone and plumber Bruce coming and doing the job was all top notch. Conrad Martens set the benchmark for customer service. I would highly recommend you guys to everyone.
Thanks and keep up the good work.
I cannot speak highly enough of this plumbing company – their staff’s knowledge, professionalism and customer service are absolutely top notch. I will never use anyone else. When a business can turn a lonely disaster into an understanding solution, you know you’ve struck gold!
On time, fixed the problem and at a very reasonable price. What more can you ask for in this day and age? The plumber (I think his name was Dave) arrived on time and with a minimum of fuss fixed all the issues that we asked him about. We now have reliable hot water. Thanks and my wife thanks you! I would recommend this Brisbane Plumbing company wholeheartedly.
Thank you for assisting me in my plumbing requirements. I particularly wanted to thank Warren for his professionalism in sorting an issue I had concerns with. He was helpful, professional and had the end result of a satisfied customer, because of his great customer service. All tradies that came to the site were polite, professional and a pleasure to have helping us.
Just like to say thank you so much for the new pipes in my flat. Never seen the water go down the drain for years and years, it’s so wonderful. Being new to the Brisbane area, I was looking to find a regular local plumber. I confirm that the service I received from your company and the politeness of the tradesman has ensured that we will be using Conrad Martens Plumbing again. Thank you.
Conrad Martens Plumbing service, workmanship and office staff were all excellent when I needed a hot water system replaced recently. Frantically I called them in the morning to say that water was gushing from the hot water system. They arrived promptly, inspected the system, quoted me a price and had one delivered and installed immediately. Thank you very much for your assistance!
I just wanted to say a huge thanks. We had a water leak a few days ago and from the first contact via phone to the leak detection unit and the plumber who sealed the leak, you were very reassuring and extremely professional. All done on the same day! I would use you again in a flash for my plumbing needs. Please pass this email onto management so the people on that job can get a ‘pat on the back.
The best experience I could have hoped for. The leaking system was noted and I made a call and within a few hours, my new water heater was installed. Too easy
Just also wanted to thank you for the absolutely excellent plumber that was sent out to us. He was extremely friendly, efficient and took pride in his plumbing work. I also really appreciate that your office was able to fit my job in with very little notice. I will be using Conrad Martens Plumbing for any further plumbing work I have in the future and will recommend you to my friends, family and neighbours.
Your representative, Peter, was extremely efficient, knowledgeable and courteous. He was happy to explain things, did a great job and was easy to deal with. Will recommend your services to anyone wanting excellent plumbing service.
A BIG Thank you to Jackson of Conrad Martens who was extremely professional and provided outstanding customer service, also by providing a very competitive price as compared to Origin. Dan and his team did an awesome job on the install of our new hot water system.
Very impressed, for my any future hot water and plumbing needs Conrad Martens will be my first preference.
We rang with fairly urgent kitchen sink plumbing issues. The issue was fixed on the same day call out and no return of the issues. Extremley goodservice and quality of work. Thanks again.
Over 15 years as a Property Manager I have used Conrad Martens Plumbing for all my clients plumbing needs and they have never let me down. Top quality and super fast service, great communication and a local family owned business. Connot recommend them enough.
The team at Conrad Martens are highly recommended. I own “Your Haven Reality” and we use them for all out rental properties, we have never had any issues, Always very prompt and great value. Keep up the great work team.
Since appointing Conrad’s as out main plumber we have been consistently impressed. With a large rent roll maintenance is always an ongoing issue and having the right tradesman for the job is a life saver for us PMs! They have no issue speaking directly with owners, return all keys on time and are very thorough with the quotes and invoices. Great service and competitive pricing, what more could you want!
Always such a pleasure dealing with Conrad Martens at Indooroopilly. The girls in the office are extremely friendly and helpful and as for the plumbers, no job is too difficult. They are a professional and reliable team and we are more than happy to have them on board with our Agency and would most definitely recommend them to others.
Professionals, Punctuality, Quality, Responsiveness, Value.
Very reliable and professional service.
There are few things better than having a good plumber. Conrad Martens has just taken over as the plumber handling my investment property and my home. Whether it’s been an emergency or planned work, they have been prompt, professional and pleasant from the person who answers the phone through to the plumber. Top marks.
The plumber was on time. He was polite and friendly. Everything was explained well. The area he worked was left clean and tidy. The job was successful and there has been no further problems.
5 star experience from start to finish. Customer service on phoning for booking was lovely. Bruce, the plumber, is fabulous. We appreciate your latitude when we had to call him back same day. (Entirely our fault, nothing to do with Bruce’s work that morning) We really appreciate it and will definitely use Conrad Martens again.
The plumbing problem was quickly dealt with , and when the water leak could not be found , an expert was called and the issue resolved . Good follow up. I could not speak more highly of the service I have had from Conrad Martens Plumbing , and more specifically James .
Easy to request service call. Call centre staff member was really helpful. Service call was arranged for next day. Plumber was switched on and courteous. All in all a great experience.
Great customer service and knowledgeable and efficient plumbers! Our issue with a blocked kitchen drain was resolved seamlessly.
There was an emergency (blocked toilet). Our call to the emergency number was answered within an hour and a visit time agreed with the plumber. The plumber arrived on time was polite and very competent.
The Guys did a fantastic job and even proactively unblocked my drains of Tree Roots while they put in the new Toilet so I wouldn’t have to call them back too soon. I appreciate their work
You were available within hours after I contacted you re a blocked drain. The plumber who came out was very personable, got on with the job and left everything clean and tidy. Well done
Highly recommended Conrad Martens plumbing. They were available with short notice, arrived on time and went above and behind to resolve our plumbing issue (including liaising with neighbour and council) will be our “go to” plumbers from now on!
Punctual. Courteous and attention to detail And cleaned up nicely afterwards. Couldn’t ask for more.
