Hot Water Help
Emergency Shutdown Procedure
Do you have a hot water leak or system fault? Locate your hot water unit, follow the below steps to isolate your system and call (07) 3878 4444 for affordable same-day assistance.
1) Shut off the cold-water inlet to your hot water unit. This valve will be located on the inlet feed to your hot water system. Turn this tap clockwise as it will allow. Once this is off, briefly open a hot water tap inside your home. No water should come from this tap.
2) Locate the electricity supply switch. This will usually be located at your switchboard or meter box. Turn OFF the switch labelled hot water. This may sometime be HWS or HW.
Electrical Storage System
Electrical Supply Switch
- Shut off The cold-water inlet to your hot water unit. This valve will be located on the inlet feed to your hot water system. Turn this tap clockwise as it will allow. Once this is off, briefly open a hot water tap inside your home. No water should come from this tap.
- Shut off the gas supply to your hot water heater using the gas isolation valve. Usually a yellow handle, this valve will be installed on the gas supply pipe to your hot water system. Alternatively, shutting off the gas to your property at the meter or cylinders will also do the job. Keep in mind though, this will also isolate the gas supply to gas cooktop and ovens if you have them.
Gas Continuous Flow
Gas Storage System
1) Shut off the cold-water inlet to your hot water unit. This valve will be located on the inlet feed to your hot water system. Turn this tap clockwise as it will allow. Once this is off, briefly open a hot water tap inside your home. No water should come from this tap.
2) Locate the electricity supply switch. This will usually be located at your switchboard or meter box. Turn OFF the switch labelled hot water. This may sometime be HWS or HW.
Heat Pump System
Heat Pump System
Brisbane’s Hot Water Specialists
Helping you get the best price service and advice on hot water system repairs and replacement since 1982.
Maintenance Information
Regularly maintaining your hot water unit has several benefits, including:
- Helping to prevent an unexpected breakdown.
- Detecting and preventing leaks can save money on energy and water bills.
- Increasing the life of the hot water cylinder by limiting corrosion and rust.
- Ensuring the manufacturer’s requirements are met, and any issues are identified before the warranty period finishes.
Minor Maintenance Check: Every 6 Months
It is recommended that a minor maintenance check is carried out on your hot water unit every six months. This is a simple check you can perform without needing to engage a licensed professional. For storage electric, gas and heat pump units, this involves:
- Gently lift the lever on the TPR valve (temperature pressure relief). Be careful as this water is very hot (up to 80 degrees) and under high pressure.
- Gently lift the lever on the ECV valve (expansion control valve). This is also known as the cold water expansion valve.
- If the unit is located inside, check the drain from the safe tray is not blocked and water is not pooling around the base of the tank.
Note: The TPR (temperature pressure relief valve) and ECV (expansion control valve) are designed to leak when the hot water system is heating. After flushing the valves, the water may continue to flow for up to 5 minutes.
Major Service: Every 5 Years
Major hot water manufacturers Rheem, Vulcan, Rinnai, Dux and Aqumax recommend that a Major Service be carried out on your hot water unit every five (5) years. This work should be carried out by a ‘preferred plumber’ or service agent.
Always refer to the manufacturer of your unit for maintenance instructions for your specific system.
Customer Testimonials
We repair and replace all brands of hot water systems
Apricus
Aquamax
Bayard
Beasley
Billi
Boiling Billy
Bosh
Braema
Chaffoteaux
Chief
Chofu Heat Pumps
Chromagen
Conergy
Coppermatic
Dux
Edson
Edwards
Everdue
Everhot
Evo HEat
Hills Solar
Hot Stream
Hydotherm
Istore Heat Pumps
Junkers
Kitchen Aid
Midea
Nickel Engineering
Paloma
Pyrox Vailant
Quantum
Raypak
Rheem
Rilson
Rinnai
Sanden
Saxon
Solarhart
Stiebel Eltron
Suntrac
Thermann
Turbon
Vulcan
Wilson
Zip
And More…
Brands We Replace & Repair
We repair and replace all brands of hot water systems. Click the + to expand the list and find your brand.
Apricus
Aquamax
Bayard
Beasley
Billi
Boiling Billy
Bosh
Braema
Chaffoteaux
Chief
Chofu Heat Pumps
Chromagen
Conergy
Coppermatic
Dux
Edson
Edwards
Everdue
Everhot
Evo HEat
Hills Solar
Hot Stream
Hydotherm
Istore Heat Pumps
Junkers
Kitchen Aid
Midea
Nickel Engineering
Paloma
Pyrox Vailant
Quantum
Raypak
Rheem
Rilson
Rinnai
Sanden
Saxon
Solarhart
Stiebel Eltron
Suntrac
Thermann
Turbon
Vulcan
Wilson
Zip
And More…
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